I feel unwell here. Who can I turn to?
If there are problems or conflicts in the hall of residence, you can contact the house representatives at any time. They are always willing to listen and can discuss the next steps with you.
If this is not possible, you can of course also contact the STW directly. There is also a social counseling service.
I have locked myself out. What now?
First try to reach the janitor on site. If he is not there, you will have to call a locksmith.
The Studierendenwerk has more information about this here under the point "Schlüsseldienst".
How do I contact the Studierendenwerk / the landlord?
If you have any questions about the dormitory, our janitor is your first point of contact.
Rental questions are answered by the Studierendenwerk's dormitory administration.
How do I reach the janitor?
The office of the janitor is located next to the laundry room opposite the entrance of house 3 (Kastanienweg 12). Next to the door is a glass box with telephone number, mail address and office hours.
What is the house association?
The house association, KaWo Drei e.V., offers many activities around the dormitory and advocates for the interests of the residents. You can find more information here.
Where do I recharge my BlueCard / FH-Card?
Although the cards are needed for washing, there is no possibility to recharge them in the dormitory itself.
Recharging is possible during opening hours at many places in Aachen. These include the Mensa Ahornstraße, Mensa Vita and Mensa Academica.
Where can I dispose of my garbage?
Next to each cellar entrance there are residual waste, bio garbage can, paper garbage can and yellow bag.
If you want to dispose of bulky waste, there is a waste disposal area between house 4 (Kastanienweg 14) and KaWo 2 and at the lower stairs between KaWo 1 and house 1 (Kastanienweg).
Electrical waste can be disposed of free of charge at many electrical retailers.
I have problems with my network connection. What can I do?
All information about the network and your connection can be found on the page of the Netz.ac e.V..
Where can I get a network connection?
You can sign up for it on the Netz.ac e.V. page.
Where and when can I request early termination?
Please submit the completed cancellation form to the Studierendenwerk. The notice period is usually two months. Please note the period of notice in your rental contract.
You have to cancel your network connection separately. This is possible here.