Frequently Asked Questions
When I print I get the error message: “Unable to communicate with the accounting server. Job has been terminated“
Send us a mail via the contact form. The error will then be solved by us in a timely manner!
Where and when can I request early termination?
Please submit the completed cancellation form to the Studierendenwerk. The notice period is usually two months. Please note the period of notice in your rental contract.
You have to cancel your network connection separately. This is possible here.
Where can I dispose of my garbage?
Next to each cellar entrance there are residual waste, bio garbage can, paper garbage can and yellow bag.
If you want to dispose of bulky waste, there is a waste disposal area between house 4 (Kastanienweg 14) and KaWo 2 and at the lower stairs between KaWo 1 and house 1 (Kastanienweg).
Electrical waste can be disposed of free of charge at many electrical retailers.
Where can I get a network connection?
You can sign up for it on the Netz.ac e.V. page.
Where do I recharge my BlueCard / FH-Card?
Although the cards are needed for washing, there is no possibility to recharge them in the dormitory itself.
Recharging is possible during opening hours at many places in Aachen. These include the Mensa Ahornstraße, Mensa Vita and Mensa Academica.